Shipping policy

Shipping, Returns & Cancellations

All orders are shipped from Austria via Austrian Post.

Orders are usually dispatched within 3–4 business days after payment has been received. Orders placed on weekends or public holidays may be processed on the next business day. A tracking number will be provided once your order has been shipped.

Estimated Delivery Times

  • European Union: approximately 5–7 business days

  • United States: approximately 2–3 weeks

  • Rest of the world: approximately 3–4 weeks

Please note that these delivery times are estimates only and may vary due to customs processing, postal delays, weather conditions or other circumstances beyond our control.

Tracking Your Order

You can track your shipment using the tracking number provided on the Austrian Post website:

https://www.post.at/sv/sendungssuche

Returns, Exchanges & Cancellations

Customers may request a cancellation before an order has been shipped.

For customers in the European Union, the statutory right of withdrawal applies where required by law. Unless an exception applies, you may withdraw from your purchase within 14 days of receiving your order.

To request a return, exchange, cancellation or withdrawal, please contact donauvintage@gmail.com or use the Withdrawal Request form available on this website.

Items must be returned within 14 days of notifying Donau Vintage of the withdrawal or return request. Returned items must be sent back in their original condition. The customer is responsible for return shipping costs unless otherwise required by law.

Refunds will be issued after the returned item has been received and inspected.

Due to the unique and often one-of-a-kind nature of vintage items, minor signs of age, wear or previous use may be present. Any significant flaws are described and photographed to the best of my knowledge. Such characteristics do not constitute a defect and are not grounds for claiming that an item is not as described.

Lost or Damaged Shipments

All orders are shipped with tracking and insurance.

If your parcel is lost or damaged during transit, please contact Donau Vintage at donauvintage@gmail.com as soon as possible. We will work with the carrier to investigate the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

The risk of loss or damage passes to the customer upon delivery of the goods.

As a small one-person business, I genuinely appreciate every order and always do my best to resolve any issues fairly and promptly.